Exchange & Refund Policy

At Ran Scarves, customer satisfaction is important to us. Please read our Exchange & Refund Policy carefully before placing your order.

Exchange Policy

We kindly ask customers to check their orders carefully upon delivery.

Exchanges are accepted within 14 days of receiving your order, provided that:

The item is unused, unworn, and in its original condition.
All original tags and packaging are intact.
The item is not damaged, stained, washed, or altered in any way.
The exchange request is approved by our customer support team.

If you wish to request an exchange, please contact our customer service team with your order number and the reason for the exchange.

Please note that if you notice any issue with your order at the time of delivery, you may report it immediately while the courier is present.

Refund Policy

Refund requests are accepted only in the following cases:

The item received is defective or damaged.
The wrong item was delivered.
The order cannot be fulfilled by Ran Scarves.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Items

For hygiene and quality reasons, items that have been worn, washed, damaged by the customer, stained, altered, or returned without their original packaging may not be eligible for exchange or refund.

Exchange and Return Shipping Costs

Shipping fees are paid by the customer in all cases, unless the issue was caused by Ran Scarves, such as receiving a damaged, defective, or incorrect item.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging.